# Converso product documentation

## Converso product documentation

- [Welcome to Converso](https://converso.gitbook.io/product-documentation/welcome-to-converso.md)
- [Setting up your account](https://converso.gitbook.io/product-documentation/getting-started/setting-up-your-account.md): How to start sending and receiving customer messages.
- [Quick checklist](https://converso.gitbook.io/product-documentation/getting-started/quick-checklist.md): Quick actions for admins to get your Converso account up and running.
- [Conversations](https://converso.gitbook.io/product-documentation/communications/conversations.md): How to manage and assign customer conversations.
- [How conversations are counted](https://converso.gitbook.io/product-documentation/communications/conversations/how-conversations-are-counted.md)
- [Workspaces](https://converso.gitbook.io/product-documentation/communications/workspaces.md): Workspaces can be used to deploy AI agents and share work amongst a team.
- [Adding channels to a workspace](https://converso.gitbook.io/product-documentation/communications/workspaces/adding-channels-to-a-workspace.md): How to set up communication channels in a workspace
- [Teams](https://converso.gitbook.io/product-documentation/communications/teams.md): A team can be defined for each workspace
- [Notifications](https://converso.gitbook.io/product-documentation/communications/notifications.md): How to know when you have new messages, and when chats are assigned to you
- [Contacts](https://converso.gitbook.io/product-documentation/communications/contacts.md): Import your existing contacts' details, and save details of new contacts
- [Managing contacts](https://converso.gitbook.io/product-documentation/communications/contacts/managing-contacts.md): How to create, import and manage contacts
- [Webchat](https://converso.gitbook.io/product-documentation/channels/webchat.md): Adding webchat as a customer channel for support and sales engagement
- [Configuring the widget](https://converso.gitbook.io/product-documentation/channels/webchat/configuring-the-widget.md): How to customize the widget and install it on your website
- [WhatsApp](https://converso.gitbook.io/product-documentation/channels/whatsapp.md): How to add WhatsApp as a customer channel for support and sales engagement
- [Key points](https://converso.gitbook.io/product-documentation/channels/whatsapp/key-points.md): Key points before starting the WhatsApp connection process
- [What is the WhatsApp Business Platform?](https://converso.gitbook.io/product-documentation/channels/whatsapp/what-is-the-whatsapp-business-platform.md): A description of the WhatsApp Business Platform, numbers and set up
- [Connecting to WhatsApp](https://converso.gitbook.io/product-documentation/channels/whatsapp/connecting-to-whatsapp.md): Guidelines on how to create and connect your new WhatsApp Business account
- [Message templates](https://converso.gitbook.io/product-documentation/channels/whatsapp/message-templates.md): What is a WhatsApp message template and how to create one
- [Mapping message templates](https://converso.gitbook.io/product-documentation/channels/whatsapp/mapping-message-templates.md): How to map message templates in Converso
- [Sending and receiving messages](https://converso.gitbook.io/product-documentation/channels/whatsapp/sending-and-receiving-messages.md): Guidelines for sending and receiving WhatsApp messages, and managing conversations
- [Conversations](https://converso.gitbook.io/product-documentation/channels/whatsapp/conversations.md): Definition of a WhatsApp conversation, tiers and charging
- [Chat widgets and buttons](https://converso.gitbook.io/product-documentation/channels/whatsapp/chat-widgets-and-buttons.md): Make it easy for your clients to chat from your website
- [How to create an image URL](https://converso.gitbook.io/product-documentation/channels/whatsapp/how-to-create-an-image-url.md): This article describes an easy way to create image URLs for use in WhatsApp template messages
- [Agent Store](https://converso.gitbook.io/product-documentation/ai-agents/agent-store.md): The agent store is where you can choose an agent template to deploy in a workspace.
- [Choosing your agents](https://converso.gitbook.io/product-documentation/ai-agents/agent-store/choosing-your-agents.md)
- [Customer Support Agent](https://converso.gitbook.io/product-documentation/ai-agents/agent-store/customer-support-agent.md): AI customer support agent answers customers' queries based on its knowledge of your business and its products.
- [Sales Agent](https://converso.gitbook.io/product-documentation/ai-agents/agent-store/sales-agent.md): Coming soon
- [Helpdesk Agent](https://converso.gitbook.io/product-documentation/ai-agents/agent-store/helpdesk-agent.md): Coming soon
- [Agent set up](https://converso.gitbook.io/product-documentation/ai-agents/agent-set-up.md): How to get your agent up and running
- [Knowledge base](https://converso.gitbook.io/product-documentation/ai-agents/knowledge-base.md): Creating your knowledge base
- [Human handoff](https://converso.gitbook.io/product-documentation/ai-agents/human-handoff.md): When the AI Agent can't answer, the chat can be escalated to a human agent
- [How to contact support](https://converso.gitbook.io/product-documentation/support/how-to-contact-support.md): You can access Support in a number of ways
- [Features and bugs](https://converso.gitbook.io/product-documentation/support/features-and-bugs.md): A list of features to be launched, and known bugs