> For the complete documentation index, see [llms.txt](https://converso.gitbook.io/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://converso.gitbook.io/product-documentation/communications.md). # Communications - [Conversations](https://converso.gitbook.io/product-documentation/communications/conversations.md): How to manage and assign customer conversations - [Workspaces](https://converso.gitbook.io/product-documentation/communications/workspaces.md): Workspaces can be used to deploy AI agents and share work amongst a team. - [Adding channels to a workspace](https://converso.gitbook.io/product-documentation/communications/workspaces/adding-channels-to-a-workspace.md): How to set up communication channels in a workspace - [Teams](https://converso.gitbook.io/product-documentation/communications/teams.md): A team can be defined for each workspace - [Notifications](https://converso.gitbook.io/product-documentation/communications/notifications.md): How to know when you have new messages, and when chats are assigned to you - [Contacts](https://converso.gitbook.io/product-documentation/communications/contacts.md): Import your existing contacts' details, and save details of new contacts - [Managing contacts](https://converso.gitbook.io/product-documentation/communications/contacts/managing-contacts.md): How to create, import and manage contacts --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://converso.gitbook.io/product-documentation/communications.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.