Mapping message templates
How to map message templates in Converso
This article describes how to map placeholders in WhatsApp message templates to Converso variables.
Go to the relevant workspace, and click on Channels > WhatsApp > Templates.
Review list of templates, and under column "Mapped" click on templates with "No" entered.
Even if there is no variable to map, click on the template entry to change the template status to mapped "Yes".
If you have an image as a header, go to "Header variables mapping" and choose "Custom image path":
Then paste the link for the image that you submitted to WhatsApp for that template. This can be done from a website, or using services such as Cloudinary or Dropbox. This will add the graphic at the top of the message. For more information on creating URLs for your images, please go here.
If you have a name in the body of your message, go to "Body variables mapping" and choose "Contact" and "[contact-firstname]" or appropriate:
This will add the first name from Converso contacts.
Click on "Save" and repeat for other unmapped templates.
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