> For the complete documentation index, see [llms.txt](https://converso.gitbook.io/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://converso.gitbook.io/product-documentation/channels/whatsapp/key-points.md). # Key points Key points before starting the WhatsApp connection process Getting connected to WhatsApp is very straightforward, and involves connecting to your existing Meta business account (or creating a new one if you don't have one) and creating a WhatsApp Business Account (WABA). Converso's WhatsApp services use the WhatsApp Business Platform, or WhatsApp Business API, which is a separate product to WhatsApp Business and WhatsApp Personal products, which are not designed for use in business teams. To make it easier, please take note of the following before getting connected: ### Have your Facebook Business Manager login ready If you're the admin creating your new account, make sure you have a personal Facebook login that is also an **Admin** of your business's **Facebook Business Manager account.** Often this is difficult to locate, so make sure you have asked around beforehand to avoid duplication. If you don't have one, you can create one beforehand at ****, or during the connection process. ### Decide on your WhatsApp Business Platform number For your WhatsApp number, it's easiest to start with a number you already own, such as your existing office number. You will have to verify your number via a PIN delivered over a voice call during the WhatsApp connection process, so please make sure that your receptionist or whoever answers the chosen number, can take the call and relay the PIN. You can also migrate your existing WhatsApp Business or personal number to your new WhatsApp Business Platform account, more info [here](https://developers.facebook.com/docs/whatsapp/on-premises/get-started/migrate-existing-whatsapp-number-to-a-business-account). If those services used a mobile number, you can also verify the number by receiving the PIN via an SMS message. However please note that the existing WhatsApp services will not continue. ### Read the "Connecting to WhatsApp" article before starting No-one likes reading long knowledge base articles! But [this one](/product-documentation/channels/whatsapp/connecting-to-whatsapp.md) is worth **10 mins of your time**, as it gives you a heads-up of how the process will work, ensuring a smoother ride. If you'd like to get some help while you get connected, please fix up a time [here](https://calendly.com/converso/15min) for a zoom call.