# Channels

- [Webchat](https://converso.gitbook.io/product-documentation/channels/webchat.md): Adding webchat as a customer channel for support and sales engagement
- [Configuring the widget](https://converso.gitbook.io/product-documentation/channels/webchat/configuring-the-widget.md): How to customize the widget and install it on your website
- [WhatsApp](https://converso.gitbook.io/product-documentation/channels/whatsapp.md): How to add WhatsApp as a customer channel for support and sales engagement
- [Key points](https://converso.gitbook.io/product-documentation/channels/whatsapp/key-points.md): Key points before starting the WhatsApp connection process
- [What is the WhatsApp Business Platform?](https://converso.gitbook.io/product-documentation/channels/whatsapp/what-is-the-whatsapp-business-platform.md): A description of the WhatsApp Business Platform, numbers and set up
- [Connecting to WhatsApp](https://converso.gitbook.io/product-documentation/channels/whatsapp/connecting-to-whatsapp.md): Guidelines on how to create and connect your new WhatsApp Business account
- [Message templates](https://converso.gitbook.io/product-documentation/channels/whatsapp/message-templates.md): What is a WhatsApp message template and how to create one
- [Mapping message templates](https://converso.gitbook.io/product-documentation/channels/whatsapp/mapping-message-templates.md): How to map message templates in Converso
- [Sending and receiving messages](https://converso.gitbook.io/product-documentation/channels/whatsapp/sending-and-receiving-messages.md): Guidelines for sending and receiving WhatsApp messages, and managing conversations
- [Conversations](https://converso.gitbook.io/product-documentation/channels/whatsapp/conversations.md): Definition of a WhatsApp conversation, tiers and charging
- [Chat widgets and buttons](https://converso.gitbook.io/product-documentation/channels/whatsapp/chat-widgets-and-buttons.md): Make it easy for your clients to chat from your website
- [How to create an image URL](https://converso.gitbook.io/product-documentation/channels/whatsapp/how-to-create-an-image-url.md): This article describes an easy way to create image URLs for use in WhatsApp template messages


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