> For the complete documentation index, see [llms.txt](https://converso.gitbook.io/product-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://converso.gitbook.io/product-documentation/ai-agents/agent-store/helpdesk-agent.md).

# Helpdesk Agent

Coming soon

The Helpdesk Agent is designed for after the sale - handling customer support queries, logging issues, and providing first-line troubleshooting. It acts as the first point of contact for customers who need help with a product or service they've already purchased.

### What it does

This agent manages post-sales support conversations, helping customers resolve common issues quickly or ensuring their problem is properly logged and routed to your team when it can't be resolved automatically. It reduces the burden on your support team by handling initial triage and information gathering before a human ever needs to get involved.

### Key capabilities

**Fault reporting** - Customers can describe an issue in their own words, and the agent will capture the relevant details in a structured format - making it easy for your team to understand and act on the problem without chasing for more information.

**First-line troubleshooting** - The agent walks customers through common diagnostic steps and known fixes, drawing on your Knowledge Base to resolve straightforward issues without human intervention.

**Trouble ticket generation** — When an issue can't be resolved in the conversation, the agent automatically creates a support ticket with all the context gathered during the chat - the customer's description, any troubleshooting steps already attempted, and relevant account details.

### Best suited for

Businesses that provide ongoing support for a product or service after purchase. Particularly valuable for SaaS and technology companies, managed service providers, and any business where customers regularly need help with something they've already bought.